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PENGARUH HARGA DAN KUALITAS PRODUK TERHADAP KEPUASAN PELANGGAN PADA TOKO MANDAR SUTERA KECAMATAN CAMPALAGIAN KABUPATEN POLEWALI MANDAR (THE INFLUENCE OF PRICE AND PRODUCT QUALITY ON CUSTOMER SATISFACTION AT MANDAR SUTERA STORE CAMPALAGIAN DISTRICT POLEWALI MANDAR REGENCY)

ALDO, ALQURANSYAH. A (2025) PENGARUH HARGA DAN KUALITAS PRODUK TERHADAP KEPUASAN PELANGGAN PADA TOKO MANDAR SUTERA KECAMATAN CAMPALAGIAN KABUPATEN POLEWALI MANDAR (THE INFLUENCE OF PRICE AND PRODUCT QUALITY ON CUSTOMER SATISFACTION AT MANDAR SUTERA STORE CAMPALAGIAN DISTRICT POLEWALI MANDAR REGENCY). Diploma thesis, Universitas Sulawesi Barat.

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Abstract

Penelitian ini bertujuan untuk mengetahui Pengaruh Harga Dan Kualitas Produk Terhadap Kepuasan Pelanggan Pada Toko Mandar Sutera Kecamatan Campalagian Kabupaten Polewali Mandar. Lokasi penelitian dilakukan di toko Mandar Sutera dengan jumlah sampel 60 orang dengan menggunakan rumus Hair. Teknik analisis data menggunakan analisis regresi linear berganda. Hasil penelitian ini menunjukkan bahwa (1) Harga berpengaruh signifikan terhadap kepuasan pelanggan pada Toko Mandar Sutera, (2) Kualitas produk berpengaruh signifikan terhadap kepuasan pelanggan pada Toko Mandar Sutera, (3)Harga dan kualitas produk secara bersama-sama berpengaruh signifikan terhadap kepuasan
pelanggan pada Toko Mandar Sutera.
This study aims to determine the Influence of Price and Product Quality on Customer Satisfaction at Mandar Sutera Store, Campalagian District, Polewali Mandar Regency. The location of the study was conducted at Mandar Sutera Store with a sample size of 60 people using the Rambut formula. The data analysis technique used linear multiple regression analysis. The results of this study indicate that (1) Price has a significant effect on customer satisfaction at Mandar Sutera Store, (2) Product quality has a significant effect on customer satisfaction at Mandar Sutera Store, (3) Price and product quality together have a significant effect on customer satisfaction at Mandar Sutera Store.

Item Type: Thesis (Diploma)
Uncontrolled Keywords: Harga, Kualitas Produk dan Kepuasan Pelanggan Price, Product Quality and Customer Satisfaction
Subjects: FAKULTAS EKONOMI > Manajemen
Divisions: Fakultas Ekonomi
Depositing User: Chaeril Anwar
Date Deposited: 25 Nov 2025 05:53
Last Modified: 25 Nov 2025 05:53
URI: https://repository.unsulbar.ac.id/id/eprint/2419

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