Mutu pelayanan keperawatan merupakan mutu pelayanan yang terintegrasi dengan manajemen mutu pelayanan kesahatan. Kepuasan pasien merupakan fungsi dari perbedaan antara kinerja yang dirasakan dengan harapan. Mutu pelayanan keperawatan terbagi atas Dimensi Caring, Dimensi Kolaborasi, Dimensi Kecepatan, Dimensi Empaty, Dimensi Courtesy, Dimensi Sincerity, DimensiKomunikasi Terapeutik. Kepuasan pasien terbagi atas Dimensi Responsiveness, Dimensi Reability, Dimensi Assurance, Dimensi Empati, Dimensi Tangible. Tujuan dari penelitian ini untuk mengetahui hubungan mutu pelayanan keperawatan dengan kepuasan pasien di ruang rawat inap RSUD Majene tahun 2024. Waktu penelitian dilaksanakan pada tanggal 1 – 26 Februari 2025 di RSUD Majene. Desain penelitian ini menggunakan penelitian survey analitik dengan
pendekatan crosss sectional. Populasi dalam penelitian ini mencakup semua pasien dewasa yang di rawat di Ruang rawat inap Interna RSUD Majene dengan jumlah populasi dalam penelitian yaitu 385 orang sesuai dengan rata rata jumlah pasien di setiap ruangan rawat inap di tahun 2023. Penentuan sampel menggunakan Stritified random sampling dan menghasilkan 196 sampel. Hasil penelitian dari 196 responden, 39 responden memberikan jawaban sangat baik dengan presentase 19,9%, 95 responden memberikan jawaban cukup baik dengan presentase 48,5%, 63 responden memberikan jawaban kurang baik dengan presenrase 31,6% terkait mutu pelayanan keperawatan kemudian untuk kepuasan pasien41 responden memberikan jawaban sangat puas dengan presentase 20,9%, 88 responden memberikan jawaban cukup puas dengan presentase 44,9%, 67
responden memberikan jawaban kurang puas dengan presenrase 34,2%. Berdasarkan hasil uji statistik yang dilakukan menggunakan uji chi square diperoleh nilai p value sebesar 0,031 < � = 0,05 dengan demikian menunjukan bahwa terdapat hubungan mutu pelayanan terhadap kepuasan pasien, dengan tingkat keeratan kuat, kesimpulan 3. Ada hubungan mutu pelayanan terhadap kepuasan pasien rawat inap di RSUD Majene tahun 2024.
Nursing service quality is a service quality that is integrated with health service quality management. Patient satisfaction is a function of the difference between perceived performance and expectations. The quality of nursing services is divided into the Caring Dimension, Collaboration Dimension, Speed Dimension, Empathy Dimension, Courtesy Dimension, Sincerity Dimension, Therapeutic Communication Dimension. Patient satisfaction is divided into Responsiveness Dimension, Reability Dimension, Assurance Dimension, Empathy Dimension, Tangible Dimension. The purpose of this study was to determine the relationship between nursing service quality and patient satisfaction in the inpatient room of Majene Hospital in 2024. The study was conducted on February 1-26, 2025 at Majene Hospital. The design of this study used analytical survey research with a cross-sectional approach. The population in this study included all adult patients treated in the Internal Inpatient Room of Majene Hospital with a population in the study of 385 people according to the average number of patients in each inpatient room in 2023. The sample determination used Stritified random sampling and produced 196 samples. The results of the study from 196 respondents, 39 respondents gave very good answers with a percentage of 19.9%, 95 respondents gave quite good answers with a percentage of 48.5%, 63 respondents gave less good answers with a percentage of 31.6% related to the quality of nursing services then for patient satisfaction 41 respondents gave very satisfied answers with a percentage of 20.9%, 88 respondents gave quite satisfied answers with a percentage of 44.9%, 67 respondents gave less satisfied answers with a percentage of 34.2%. Based on the results of statistical tests conducted using the chi square test, a p value of 0.031 <� = 0.05 was obtained, thus indicating that there is a relationship between service quality and patient satisfaction, with a strong level of closeness, conclusion 3. There is a relationship between service quality and inpatient satisfaction at Majene Hospital in 2024.