Penelitian ini bertujuan untuk mengetahui pengaruh Kualitas pelayanan (Keandalan, Ketanggapan dan impati) terhadap Kepuasan Pasien Pendekatan penelitian ini adalah pendekatan kuantitatif. Lokasi penelitian ini dilakukan di Puskesmas tappalang di Desa Galung, Kecamatan Tapalang, Kabupaten Mamuju. Populasi dalam penelitian ini adalah pasien yang telah dirawat di puskemas tappalang ,maka dalam penentuan sampel penelitian ini digunakan indikator dikali 5,jumlah sampel yang diperoleh sebanyak 30 responden Analisis data dilakukan dengan menggunakan bantuan program SPSS Hasil penelitian ini menunjukkan bahwa variable (Keandalan, Ketanggapan dan impati) berpengaruh dan signifikan terhadap kepuasan pasien puskesmas tappalang kabupaten mamuju

This research aims to determine the influence of service quality (reliability, responsiveness and empathy) on patient satisfaction. This research approach is a quantitative approach. The location of this research was at the Tappalang Community Health Center in Galung Village, Tapalang District, Mamuju Regency. The population in this study were patients who had been treated at the Tappalang Community Health Center, so in determining the sample for this study
the indicator multiplied by 5 was used, the number of samples obtained was 30 respondents. Data analysis was carried out using the SPSS program. The results of this study show that the variable (Reliability, Responsiveness and impatience) have a significant effect on patient satisfaction at the Tappalang Community Health Center, Mamuju Regency