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IKHSAN, IKHSAN (2025) PENGARUH KUALITAS LAYANAN DAN CUSTOMER EXPERIENCE MANAGEMENT (CEM) TERHADAP LOYALITAS PELANGGAN PADA TOKO ALAT TULIS KANTOR 96 CELULLER DI KECAMATAN TINAMBUNG KABUPATEN POLEWALI MANDAR. Diploma thesis, UNIVERSITAS SULAWESI BARAT.